Artificial intelligence (AI) has made great strides and is now used in many sectors to make interactions faster and more effective. But what is AI and how does it work in the context of contactability?
In customer communication management, the terms MAC (Monthly Active Contact) and cumulative contacts are crucial to understanding how interaction and reach are measured in a contactability platform.…
We understand that choosing the perfect plan can be a little overwhelming! But don’t worry, we’re here to help. At Laraigo, we have a variety of plans designed to fit your business’ unique needs, no matter if you’re looking for a…
In today’s digital age, where customer interaction extends beyond traditional phone calls and emails, omnichannel customer service is emerging as a key pillar for companies looking to stand out in the digital age.
You have probably seen some changes in your WhatsApp, Facebook, Instagram, or Messenger, and with that change we mean a little blue circle located at the top of your search engine, which means that you would already have Meta AI installed, one…
In the digital age, convenience and security are key aspects when making payments. That is why we have teamed up with ePayco, the leading payment gateway in Colombia, which has become the preferred option…
In Peru, Congress has unanimously approved legislation aimed at putting an end to annoying spam calls and messages that affect millions of users in the country. The measure, promoted by the Consumer Protection Commission…
Currently, chatbots or virtual assistants have become essential tools to improve the interaction between companies and their customers. Although these terms are often used interchangeably, they present fundamental differences in terms of functionality, complexity...
Companies face the challenge of offering personalized experiences that make a difference. The key to achieving this lies in harnessing the power of real-time information, an invaluable resource that allows you to fully understand your…
In a highly competitive business world, retaining customers and building loyalty is more important than ever. Therefore, maintaining a strong customer base is key to the long-term success of any company. And a fundamental tool…
