Laraigo | Laraigo success story V3

Laraigo

Laraigo|Laraigo success story V3

Learn how our platform has helped our clients

Laraigo | Laraigo success story V3

Learn about the success story of Claro Peru, who has achieved great results thanks to the implementation of Laraigo as a digital solution in its operations, optimizing the management of the sales and customer service process through its digital channels.

of contacts per month
+ 0 MM
simultaneous conversations
+ 0 K
interactions per hour
+ 0 K
TME Advisor
0 min
TMO Advisor
0 min

Thanks to the implementation of Laraigo in Claro Perú, the management of sales and customer service operations was optimized through its digital channels.

+35%
sales

By Whatsapp

*Compared to the previous year without using Laraigo

+42%
traffic

in the channels CLEAR WhatsApp

*Compared to the previous year without using Laraigo

23%

Decrease in attention times

99.9%
reliability

In analysis and results of daily operations

*Thanks to the implementation of Dashboard, funnel and custom reports

+ Speed

Improvement in project delivery times with agile methodologies

*Over the previous year
without using Laraigo

Laraigo | Laraigo success story V3

Meet the virtual assistant of the Claro Perú Store!

Or enter https://www.tiendaclaro.pe/

Other success stories

Laraigo | Laraigo success story V3

Luz del Sur is one of the main energy distribution companies in Peru, serving more than 1.3 million customers.

We are integrated into Luz del Sur systems so that its clients can access information about their services:

  • Download invoices.
  • Know outstanding debt.
  • Report breakdowns and more.

+11k

From contacts
unique per month

+15k

Conversations
a month

Our clients say it…

Laraigo | Laraigo success story V3

Oscar Vargas

Director of CLARO and Added Value services

Since 2020, our collaboration with Laraigo has been instrumental in transforming our operations and significantly improving our results."

We went from having 30,000 conversations a month to 2MM till the date. We hope to reach 6 MM by the end of 2024.

22% of our sales are made online thanks to Laraigo and we hope for December 2024 increase to a 40%.

The 75% of our attention is carried out through our virtual assistant, managing:
· Receipts and payments.
· Change of plan.
· Plans, packages and much more.

Thanks to our virtual assistant we managed to get our clients' 72% to pay before the FV

The collaboration with Laraigo has been decisive in advancing our digitalization and process optimization strategy. Which will lead us to achieve our goals of growth and excellence in customer service.

Our numbers also tell a story

Laraigo | Laraigo success story V3

+50MM

Active users per month

Laraigo | Laraigo success story V3

+2MM

Messages sent from Laraigo, up to date

Laraigo | Laraigo success story V3

+10MM

Interactions through Laraigo, per day

Laraigo | Laraigo success story V3

+250K

Messaging notifications opened by day

Laraigo | Laraigo success story V3

+10K

Managers connected simultaneously in Laraigo, per day

TMO

Advisor 40 minutes

%

Increase in sales

%

Reduction of advisors

NPS