Laraigo success story V3

Learn how our platform has helped our clients

Learn about the success story of Claro Peru, who has achieved great results thanks to the implementation of Laraigo as a digital solution in its operations, optimizing the management of the sales and customer service process through its digital channels.

of contacts per month

+ 0 MM

simultaneous conversations

+ 0 K

interactions per hour

+ 0 K

Thanks to the implementation of Laraigo in Claro Perú, the management of sales and customer service operations was optimized through its digital channels.

Oscar Vargas

Director of CLARO and Added Value services

Since 2020, our collaboration with Laraigo has been instrumental in transforming our operations and significantly improving our results."

We went from having 30,000 conversations a month to 2MM till the date. We hope to reach 6 MM by the end of 2024.

22% of our sales are made online thanks to Laraigo and we hope for December 2024 increase to a 40%.

The 75% of our attention is carried out through our virtual assistant, managing:
· Receipts and payments.
· Change of plan.
· Plans, packages and much more.

Thanks to our virtual assistant we managed to get our clients' 72% to pay before the FV

The collaboration with Laraigo has been decisive in advancing our digitalization and process optimization strategy. Which will lead us to achieve our goals of growth and excellence in customer service.

+35%
sales

By Whatsapp

*Compared to the previous year without using Laraigo

+42%
traffic

in the channels CLEAR WhatsApp

*Compared to the previous year without using Laraigo

23%

Decrease in attention times

99.9%
reliability

In analysis and results of daily operations

*Thanks to the implementation of Dashboard, funnel and custom reports

+ Speed

Improvement in project delivery times with agile methodologies

*Over the previous year
without using Laraigo

Meet the Claro Peru Store's virtual assistant on WhatsApp, which can:

Register and verify your customers' information.
Sell any service or product through a complete catalog in Meta, make online payments with any method and schedule shipments.
Check the status of your clients' procedures or orders.
Provide support and resolve queries

Meet Norkys' virtual home delivery assistant: your favorite chicken delivered straight to your door.

Select your order from a complete product catalogue on WhatsApp and add it to your shopping cart.
Make the payment with the method you prefer.
Schedule your shipment by providing your address with Geolocation features.
Receive your order in record time and enjoy your favorite food!

We present to you Imaco's virtual assistant on its WhatsApp channel

You will be able to access a complete and updated product catalogue.
Add products to a cart and make your payment by Yape, cash or online payment with any payment method.
Schedule shipments to the address of your choice, receiving the products in the comfort of your home.
Receive 24/7 care at any time.
Find out which service point is closest to your location.
Talk to an advisor if necessary.

Meet Diners Club Peru's virtual assistant

Send document accepting terms and conditions.
Request information from the client such as ID number and reason for the consultation.
Refer the conversation to an advisor to resolve it in the shortest time possible