Support Plan - Laraigo

Check here the details of our support plans

STANDARD

SHOW BENEFITS

Availability of the platform at 90%.

Notifications on preventive maintenance 24 hours before its execution.

Access to manuals, videos and tutorials.

SPECIAL

SHOW BENEFITS

Includes all the benefits of the standard support plan, plus:

Access to online training according to calendar. (No. of limited vacancies)

Access to support via platform or email with responses in a max. of 48 hours.

> Access to webinars on use cases and how to apply them to the industry.

ADVANCE

SHOW BENEFITS

Platform availability at 95%.

Notifications on preventive maintenance 72 hours before its execution.

Access to 24/7 support via platform or email with responses in a max. 24 hours.

Access to online training and webinars as well as special support plans.

PREMIUM

SHOW BENEFITS

Platform availability at 99%.

Notifications on preventive maintenance 72/48/24/2 hours before its execution.

Access to 24/7 support via platform, email, phone or WhatsApp with responses in a max. of 8 hours.

Access to online training and webinars as well as advanced support plans.

Assigned account executive and communication via phone or WhatsApp.

STANDARD Support Plan

Availability of the platform at 90%.
Notifications on preventive maintenance 24 hours before its execution.
Access to manuals, videos and tutorials.

SPECIAL Support Plan

Includes all the benefits of the standard support plan, plus:
Access to online training according to calendar. (No. of limited vacancies)
Access to support via platform or email with responses in a max. of 48 hours.
Access to webinars on use cases and how to apply them to the industry.

ADVANCE Support Plan

Platform availability at 95%.
Notifications on preventive maintenance 72 hours before its execution.
Access to 24/7 support via platform or email with responses in a max. 24 hours.
Access to online training and webinars as well as special support plans.

PREMIUM Support Plan

Platform availability at 99%.
Notifications on preventive maintenance 72/48/24/2 hours before its execution.
Access to 24/7 support via platform, email, phone or WhatsApp with responses in a max. of 8 hours.
Access to online training and webinars as well as advanced support plans.
Assigned account executive and communication via phone or WhatsApp.

IN ADDITION, ACCESS HERE TO THE DETAILS OF OUR:

ONBOARDING / Fee: US$ 2,000

Estimated Onboarding Time: 30 calendar days.
Initial platform setup.
Registration of up to 3 communication channels.
Implementation of a ChatBot with up to 25 nodes.
Training of agent, supervisor, administrator and bot designer profiles.
AI training: Up to 3 intentions.

ONBOARDING /
Fee: US$ 2,000

SHOW BENEFITS

Estimated Onboarding Time: 30 calendar days.

Initial platform setup.

Registration of up to 3 communication channels.

Implementation of a ChatBot with up to 25 nodes.

Training of agent, supervisor, administrator and bot designer profiles.

AI training: Up to 3 intentions.

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