Claro Peru has achieved great results thanks to the implementation of Laraigo, optimizing the management of the sales process and customer service through its digital channels.
Oscar Vargas
Director of CLARO and Added Value services
Since 2020, our collaboration with Laraigo has been instrumental in transforming our operations and significantly improving our results."
We went from having 30,000 conversations a month to 2MM till the date. We hope to reach 6 MM by the end of 2024.
22% of our sales are made online thanks to Laraigo and we hope for December 2024 increase to a 40%.
The 75% of our attention is carried out through our virtual assistant, managing:
· Receipts and payments.
· Change of plan.
· Plans, packages and much more.
Thanks to our virtual assistant we managed to get our clients' 72% to pay before the FV
Meet the Claro Peru Store's virtual assistant on WhatsApp, which can:
- Register and verify your customers' information.
- Sell any service or product through a complete catalog in Meta, make online payments with any method and schedule shipments.
- Check the status of your clients' procedures or orders.
- Provide support and resolve queries
