Learn how our platform has helped our clients
Learn about the success story of Claro Peru, who has achieved great results thanks to the implementation of Laraigo as a digital solution in its operations, optimizing the management of the sales and customer service process through its digital channels.
Thanks to the implementation of Laraigo in Claro Perú, the management of sales and customer service operations was optimized through its digital channels.
+35%
sales
By Whatsapp
*Compared to the previous year without using Laraigo
+42%
traffic
in the channels CLEAR WhatsApp
*Compared to the previous year without using Laraigo
23%
Decrease in attention times
99.9%
reliability
In analysis and results of daily operations
*Thanks to the implementation of Dashboard, funnel and custom reports
+ Speed
Improvement in project delivery times with agile methodologies
*Over the previous year
without using Laraigo
Meet the virtual assistant of the Claro Perú Store!
Or enter https://www.tiendaclaro.pe/
Other success stories
Luz del Sur is one of the main energy distribution companies in Peru, serving more than 1.3 million customers.
We are integrated into Luz del Sur systems so that its clients can access information about their services:
- Download invoices.
- Know outstanding debt.
- Report breakdowns and more.
+11k
From contacts
unique per month
+15k
Conversations
a month
Our clients say it…
• We went from having 30,000 conversations a month to 2 MM to date. We hope to reach 6 MM by the end of 2024.
• 22% of our sales are made online, and thanks to Laraigo our customers can access a Catalog, Delivery Coverage, Payment Link in e-commerce and order notification on the way. And by December 2024 we hope that 40% of our sales will be online.
• The 75% of our attention is carried out through our virtual assistant, managing:
Receipts and payments.
Change of plan.
Plans, packages and much more.
• Thanks to our virtual assistant we managed to get our clients' 72% to pay ahead of time.
The collaboration with Laraigo has been decisive in advancing our digitalization and process optimization strategy. Which will lead us to achieve our goals of growth and excellence in customer service.
Our numbers also tell a story
+50MM
Active users per month
+2MM
Messages sent from Laraigo, up to date
+10MM
Interactions through Laraigo, per day
+250K
Messaging notifications opened by day
+10K
Managers connected simultaneously in Laraigo, per day
TMO
Advisor 40 minutes
%
Increase in sales
%
Reduction of advisors