Faith Group is a group of Peruvian companies from different sectors of the economy, which offers a wide range of comprehensive services. Thanks to Laraigo, it has optimized interactions with its customers, improving the customer service experience and boosting the sales process.
Lorena Almonte
Corporate Collections and Services Manager
Our customers can now be assisted 24 hours a day with our virtual assistant.”
We went from having 30,000 conversations a month to 2MM till the date. We hope to reach 6 MM by the end of 2024.
22% of our sales are made online thanks to Laraigo and we hope for December 2024 increase to a 40%.
The 75% of our attention is carried out through our virtual assistant, managing:
· Receipts and payments.
· Change of plan.
· Plans, packages and much more.
Thanks to our virtual assistant we managed to get our clients' 72% to pay before the FV
Meet Maria Fe, Grupo Fe's virtual assistant
Maria faith helps its clients to perform any of these actions:
- Make a contract change.
- Schedule the use of a communal space.
- Access contract information, payments or debts or carry out virtual procedures.
- Get information about schedules and services
- Quote a service.
- Contact an advisor.
