Black Friday represents a challenge for businesses, marked by a significant increase in demand and an avalanche of customer messages that can overwhelm any messaging application. Losing important details and compromising the customer experience is a latent risk during special dates and the biggest challenges during Black Friday.
This is where Laraigo make a difference, using foundational AI models such as ChatGPT and LLaMA to understand and respond to customer queries in real time and in a personalized way. This capability optimizes response times, analyzing the context of each message and generating personalized messages. So, even in the hustle and bustle of Black Friday, every customer feels heard and valued.
It is common for customers to communicate through multiple channels: email, social networks, WhatsApp, among others. Laraigo integrates all these channels into a single platform, facilitating centralized and efficient management of communications, allowing the automation of repetitive tasks such as order confirmations, shipping updates and feedback collection, freeing customer service teams to focus on more complex and enriching tasks, improving the operating efficiency.
Laraigo, has the ability to analyze interactions and provide valuable insights into customer needs and behaviors, crucial information to adjust strategies and continually improve the customer experience.
Black Friday is a favorable date to increase sales, but above all, an opportunity to build lasting relationships with your clients. With Laraigo you can make every interaction count, creating long-term relationships that strengthen the sustainable growth of your company.