The use of chatbots It has been a great support for many companies that have a large flow of queries among their external and even internal clients.
Laraigo offers a list of very useful features when creating your virtual assistant that can be perfectly adapted to the particular needs that various companies in different areas of the market may have.
Here we show you 5 advanced functions that you can only obtain with Laraigo for the creation of your Chatbot:
1. Omnichannel Connection
With Laraigo you can create virtual assistants with the ability to integrate into the most popular communication channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, among other text and even voice conversation platforms.
You can configure a conversational flow with the different characteristics allowed by channel and take advantage of the interaction capabilities, unique to each platform, and thus take full advantage of the capabilities of an omnichannel virtual assistant with the capacity to serve all your users 24/7, so immediately from the channel you prefer.
2. Hot Changes and Live Chats
Automated conversation flows can cover the needs or queries of the vast majority of users, but sometimes the attention of a real person is necessary to guarantee the satisfaction of your customers.
With Laraigo, you have the possibility of directing the attention of your users to real people who continue the conversation in real time and even program them so that in some part of the automated flow they are referred to a specific group of agents, who, in turn, can View the history of interactions between the virtual assistant and customers.
3. Ability to tag conversations
When your company attends to a large number of conversations through all your communication channels, it is important to maintain order and group interactions for better control of sales opportunities or complaints that require an immediate solution.
In Laraigo you can view all the interactions of your virtual assistant and the conversations of your team of agents with your clients in real time, observe their tags with notes and classify them as best suits you to keep relevant information organized for your business and establish priorities in attention to various cases.
4. Integrations with own systems
The interaction of your virtual assistants is not only limited to covering the need for immediate attention and information with your clients, they can also help you improve various internal processes in your business.
Laraigo has the ability to integrate the chatbots generated from our platform with external systems and your business' own resources to add to your virtual assistant the ability to receive and deliver personalized information that generates new actions such as personalized offers, debt consultation and more. resources that allow you to streamline processes and provide a better experience to your customers.
5. Enabled for the best AI on the market
If what you want is to elevate your customers' experience to another level, you need to add to your virtual assistant the capabilities of Artificial Intelligence that allows you to identify the emotions or intentions of each interaction, as well as achieve natural language, among others. more goodness.
With Laraigo you have the possibility of integrating the best conversational artificial intelligences on the market into your virtual assistant such as Dialogflow (Google), Watson Assistant (IBM), Rasa, among others.
Now that you know some of the main benefits you have with Laraigo for creating your virtual assistant, you just have to take the next step and start growing with us.
At Laraigo, we are specialists in chatbots, we have the best chatbot system for your business. Contact Us for more information.